Improving reference service in theological libraries

Improving Service Operation Performance by a Cross-Industry Reference Model

The importance of business related services has been growing consequently during the past years. Industrial Services constitute the greatest share of business related service with 30% of their intermediate output. But those kinds of services are facing tremendous challenges in terms of synchronizing their process with the manufacturing processes of their customers. The EU funded project InCoCo-...

The effect of hospital proximity and numbers of students on reference service in medical school libraries.

Improving Success Ratio in Multi-Constraint Quality of Service Routing

Multi-constraint quality-of-service routing will become increasingly important as the Internet evolves to support real-time services. It is well known however, that optimum multi-constraint QoS routing is computationally complex, and for this reason various heuristics have been proposed for routing in practical situations. Among these methods, those that use a single mixed metric are the mo...

The Java Class Libraries - An Annotated Reference

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Service equality in virtual reference

Research is divided about the potential of e-service to bridge communication gaps, particularly to diverse user groups. According to the existing body of literature, eservice may either increase or decrease the quality of service received. This study analyzes the level of service received by different genders and ethnic groups when academic and public librarians answer 676 online reference quer...